| Q U E S T I O N | A N S W E R |
| What type of accommodation is this? | Luxury hotel accommodation throughout Spain in historic buildings. Usually located in areas of great beauty or special interest. |
| Are bathrooms en-suite? | Yes |
| Do the Paradores have a Restaurant? | Yes, with the exception of the Parador at Hondarribia where there is a restaurant nearby. |
| Is the accommodation suitable for children? | Children are welcome however, the furniture, furnishings and unprotected drops may make them unsuitable for young children. |
| How do we make a reservation? | Click the link on each Parador page. |
| What rates will I pay if I use your company? | Exactly the same as the Paradores charge. We also offer all the promotions and a free booking service with experienced operators available for advice and assistance. |
| What do you charge for cancellations? | Nothing. You only pay the Paradores if you cancel with less than 2 days notice. |
| Is there is a minimum length of stay? | Generally no, however there are a few exceptions at some Paradores. |
| Are services charged? | Please enquire at each Parador. |
| Are there parking facilities, if so is there a charge? | Depends on the Parador. |
| Can we hold an option whilst we check flight availability? | Yes, usually 24 hours. |
| How is payment made? | Normal hotel terms. |
| What is the method of payment? | Euros or major credit card. Any bank charges are to be paid by the guest. Personal cheques are not accepted. |
| How do I guarantee my reservation? | By emailing your credit card details to our secure server or, by faxing a signed credit card authority. |
| Can extra beds be arranged? | Yes, depending on the room size. |
| What is considered a late arrival? | After 4pm you must advise the Parador direct. |
| What is the cancellation policy? | The Paradores cancellation policy is : No penalty if cancelled up to 48 hours prior to arrival. |
| If I need to cancel my reservation what do I do? | Advise the Parador directly either by phone, fax or email. All contact detials are provided in our confirmation email. |
| Who are you? | We are Parapromotions Ltd. a UK registered limited company and we assist Paradores de Turismo de Espana, S.A. with the promotion of their accommodation in the English speaking market. |
| Do I need a Passport /ID card or Visa? | Please check with your local Embassy or Consulate. Please ensure documents are valid for the dates of travel. |
| Are pets allowed? | No |
| Are flights and car hire included? | No |
| How do I contact you? |
Tel : + 351 258 820 150 Fax : + 351 258 828 852 |
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